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Take a look at our company policies:
At TopCoat Drywall Solutions, we are committed to delivering exceptional drywall and plastering services while maintaining the highest standards of professionalism, safety, and customer satisfaction. Our policies ensure that every project is completed with quality craftsmanship, adherence to regulations, and clear communication. Please review our policies to understand our commitment to excellence and transparency in all our services.
POLICY STATEMENT
WORK QUALITY AND CRAFTSMANSHIP
We take pride in our workmanship, using high-quality materials and industry-approved techniques to ensure durable and aesthetically pleasing results. Our team follows strict quality control measures to guarantee smooth finishes, precise installations, and seamless repairs for every project.
SAFETY AND COMPLIANCE
We adhere to all local building codes and OSHA safety regulations to maintain a secure work environment. Our professionals are trained in proper safety procedures, including dust control, equipment handling, and hazard prevention, ensuring the well-being of both our workers and clients.
PROJECT TIMELINES AND SCHEDULING
We strive to complete projects within the agreed timeframe while maintaining quality standards. Scheduling is based on project complexity and material availability, and we communicate any necessary adjustments promptly to keep clients informed throughout the process.
PRICING AND PAYMENT TERMS
Our pricing is based on project scope, material costs, and labor requirements, with detailed estimates provided before work begins. Payment terms, including deposits and final payments, will be clearly outlined in our contract. Any additional work requested outside the original scope will be discussed and quoted separately.
CUSTOMER SATISFACTION AND WARRANTY
We stand behind our work and offer warranties on materials and workmanship for a specified period. If any issues arise due to installation or finishing errors within the warranty period, we will address them promptly. Customer satisfaction is our priority, and we work closely with clients to ensure expectations are met.
CANCELLATION AND RESCHEDULING POLICY
We understand that schedules may change, and we accommodate rescheduling requests whenever possible. Clients must provide advance notice for cancellations or schedule changes to avoid potential rescheduling fees. Emergency situations will be handled on a case-by-case basis.
LIABILITY AND DAMAGES
While we take every precaution to protect your property, we are not responsible for pre-existing structural issues or unforeseen damages that may arise during the project. Any additional repairs required beyond the agreed scope will be discussed with the client before proceeding.
CONTACT AND COMMUNICATION
We believe in clear and open communication from project start to completion. Clients can reach us through phone, email, or our website for inquiries, updates, or concerns. Our team is committed to providing timely responses and professional support throughout the project duration.
For any questions regarding our policies, please contact us directly. We look forward to serving you with excellence and integrity.